7 Ways to Get Young Workers Smiling, Speaking, and Serving with Confidence

I was waiting in line at a clothing store when the teenage cashier leaned across the counter and whispered to her friend, who was right in front of me, “I could never be a server. I’m too scared to talk to people.” It turns out that her friend had just landed a job at a restaurant in the same mall. In that moment, I realized how real‑world social interaction can feel like a major hurdle for many Gen Zers, despite their hyper‑connected digital lives. Gen Z adults (now ages 18–26) report the highe...