The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

A Bank’s Guide to Customer Service After ID Theft

Having your identity stolen is a stressful experience, and a time when banks can step in to provide caring service A few weeks ago, I got an email congratulating me on having my travel rewards credit card application with a major bank approved. There was one problem: I hadn't applied for a credit card. Last year, identity fraud losses totaled $24 billion and hit 15 million U.S. consumers, according to a 2022 identity fraud study from Javelin. This year, I was one of those unlucky consumers, and ...

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