A Night at the Movies: 5 Lessons in Customer Service

The promise of a luxury movie experience can be tantalizing. But when you don’t receive the high-end service you’re paying for, it’s disappointing, to say the least – especially when movie theaters need our business now more than ever. The pandemic shook the cinema industry to its core. Although attendance has risen since 2020, movie attendance is on the decline. Market research from The Numbers, which has been tracking entertainment trends for a quarter century, reports that the number of movie...