The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

A Parisian Race Reminds Us To Celebrate the Hospitality Industry

The recent headlines surrounding France's “Course des Cafés” felt like a long overdue shoutout to some of the hardest working employees in the labor force. France takes pride in their service, despite the stereotypes of it being slow and unwelcoming – serving, in fact, is a serious profession that takes immense talent and competency. The country full-heartedly supports the industry, which was proven when thousands of spectators came out to watch enthusiastic waiters and waitresses power-walk thr...

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