The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

A Perfect Day in a Boutique Hotel

No space? No problem. Boutique hotels provide everything guests need for a stylish stay. Framed on my wall are pictures of my family, my college degree, and two hotel key cards from my stay at a boutique hotel. That’s right. The Civilian in New York City made such an impact that it earned forever real estate in my home – and my heart. I never heard the term “boutique hotel” before my trip. Now, boutique hotels seem to be popping up everywhere. It’s not surprising considering the industry’s proje...

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