The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Accommodating a Celebrity in Your Hotel

Meeting stars on the red carpet. Couple in luxury car. Night life.

American culture worships celebrities in some ways. This is evident in the media's constant postings about celebrities and the growth of reality television, which follows the lives of people that viewers, by and large, have never met. One deranged fan even killed a Mexican-American celebrity years ago, which is a testament to how out of control the situation can get at its most dire. It’s not unique to the United States, but it is something to keep in mind if and when you have someone even moder...

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