The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Afternoon Tea is Hot Right Now –– Here are the 5 Do’s and Don’ts for Guest Experience

Afternoon tea service is a hot new guest experience trend.

I love England – so much so that I married a Brit. One of my biggest pleasures is visiting his relatives in London so I can enjoy a perfect afternoon tea service: Iconic establishments like Claridge’s, Harrods, and the Savoy exceed expectations every time with delightful menus, tantalizing teas, and luxurious, never-ending bites. The best part, of course, is the top-of-the-line service. Afternoon tea is becoming more and more popular here in America. It’s now offered by various restaurants and h...

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