The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

4 Low-Cost Amenities That Turn Readers Into Loyal Guests

With assistance from caucasian receptionist in hotel lobby, retired senior man with suitcase checks in at front desk. While male visitor waits at counter, an elderly woman reading in cozy lounge area.

Alongside amenities in community spaces, guests prize the comfort they can enjoy in their rooms — soft linens and a plush bed, temperature control, and, for many, a great book. Offering new amenities doesn’t require a huge investment of money or space. In fact, an in-depth analysis of hotel amenity usage published in the Boston Hospitality Review found that the most frequently used amenities were right in the privacy of guests’ hotel rooms. Appealing to bookish visitors can bridge the gap by off...

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