It’s easy to spend so much time on food quality and marketing that your restaurant neglects other important aspects of the guest experience. It won’t matter how delicious your appetizers, entrees, and drinks are if the customer leaves with a bad taste due to poor service, an annoying atmosphere, or being forced to sit elbow-to-elbow with the next table. When that happens, the ratings on your restaurant’s online reviews can take a downturn. “When it comes to food, negative interactions are nearly...
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