The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Working behind a bar might seem laid-back, but anyone who’s done it knows it’s anything but easy. The best bartenders make it look effortless because they’re always thinking one step ahead, especially regarding how guests feel. That’s where knowing (and avoiding) common guest pet peeves comes in. Bartenders have got drinks to make, orders to remember, guests to chat with, dishes piling up, and someone waving $20 in their face. It’s a juggling act that requires speed, timing, and a good read on p...