The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Behind the Bar: How to Avoid Guests’ Top 5 Pet Peeves

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Working behind a bar might seem laid-back, but anyone who’s done it knows it’s anything but easy. The best bartenders make it look effortless because they’re always thinking one step ahead, especially regarding how guests feel. That’s where knowing (and avoiding) common guest pet peeves comes in. Bartenders have got drinks to make, orders to remember, guests to chat with, dishes piling up, and someone waving $20 in their face. It’s a juggling act that requires speed, timing, and a good read on p...

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