The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Have a guest experience tip? Click here to share.
Have a guest experience tip? Click here to share.

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Black Representation in Hospitality Leadership Below 10%, Analysis Finds

Businessman in formal attire standing in modern office environment holding a tablet. Smiling while looking at camera in an organized office setting.

The hospitality industry’s leadership does not accurately represent the diversity of its workforce—particularly when it comes to Black professionals. OysterLink, a hospitality jobs platform, recently analyzed U.S. Bureau of Labor Statistics data and found that the number of Black workers in leadership roles decreased from 11.3% in 2022 to 9.5% in 2024. “Black representation in management has barely moved in five years,” Milos Eric, co-founder and general manager of OysterLink, stated in a news r...

Enter your email below to access this content:

Already a subscriber? Please login

Trending Topics

877-436-3307

[email protected]

Picture of Kari Williams

Kari Williams

Kari Williams is a content marketer and freelance writer with extensive experience in the media industry. She has served as associate editor for niche magazines and worked across print, digital and broadcast platforms throughout the Midwest. Kari has bachelor’s and master’s degrees in mass communications from Southern Illinois University Edwardsville.
Show

Have a guest experience tip you'd like to share? Drop a line here.