The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Changing Times in Casual Dining

Father and son at a plantation mall food court eating lunch during the covid 19 coronavirus pandemic wearing face mask personal protective covering.

Casual dining restaurants, once a cornerstone of the American dine-in experience, are now facing tough times. The big question is whether these classic spots are no longer meeting customer expectations or if the times are changing. The answer seems to be a bit of both. With well-known chains like Red Lobster, TGI Fridays, and even Hooters struggling to stay afloat, it’s clear that something has shifted in the way guests dine out. These iconic brands that once defined casual dining are now battli...

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