The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Conducting Exit Interviews (And Why You Should)

Losing an employee is an expensive loss. The information gleaned from an exit interview has the potential to prevent even greater loss. Conducting exit interviews isn’t a standard practice; many companies skip over it. Furthermore, even companies that do it may not be maximizing their benefits. It’s essential to gather usable data and share it in order for the work environment to be improved. Exit interviews can have a bad reputation for being ineffective and unusable, but that’s when they aren’...

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