The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Disaster Preparedness: Safeguarding Lives and Profits for Your Hotel’s Future

A fire can escalate rapidly, engulfing entire floors or even sections of a hotel, and cause significant damage if it isn’t handled quickly and effectively. Laying out a clear emergency plan ahead of time is essential to ensuring the safety of every staff member and guest. It might seem like a straightforward and well-known fact, but not every hotel is as prepared for a fire as it could be. A study from hospitality researcher Ahmad R. Albattat says that the hospitality industry is particularly at...

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