The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Whether a hotel stay is a success or a failure depends on the details. When a guest complains, the problem is usually preventable. The solution could’ve been reached before the problem was even noticed, often with some simple planning and savvy spending. My husband and I recently spent a week at a very well-known hotel chain on Florida’s West Coast. He’s a professional golfer and was there to compete in a regional tournament, and I was just there to enjoy. Enjoy we did not because of myriad prob...