The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Dish Up Standout Desserts That Bring Guests Back

Desserts add pizzazz to the end of any meal. It's the last chance to make an impression, and when priced right, they tend to have lucrative margins. There’s no denying dessert is a popular choice for many guests. More than half of diners admit to eating dessert in the past day, while 6 in 10 restaurant owners say that dessert is a factor in driving profits. Some reports suggest that ordering dessert can encourage guests to linger, resulting in less table turnover. However, dessert also brings wi...

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