The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Have a guest experience tip? Click here to share.
Have a guest experience tip? Click here to share.

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Embracing Italian Hospitality: 7 Ways to Infuse La Dolce Vita into Everyday Service

La Dolce Vita guest experience.

It’s that time again: Pumpkins before Labor Day, candy canes next to school supplies. The busy fall season is upon us. Guests are already seeking solace in destinations that promise a respite from the chaos, and this year, Italy earns a spot at the top of that list. According to recent research from SquareMouth Travel Insurance, Italy is the top destination for travelers right now, surpassing traditional favorites like the United States and Mexico. Thousands of travelers’ spending data confirm t...

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Roxanne Grant

Roxanne Grant is a writer for The GEM Journal. Grant's background as an educator and playwright, along with her years working in hospitality, gives Grant a unique insight into the guest perspective.
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