Today’s hotel guests expect more than the tried-and-true basics of the past. Your hotel probably already meets the “basics” that guests have always expected such as a clean room, value for the price, a well-maintained, quiet property and a desirable location. But today’s hotel guests come with a set of higher expectations, according to “Next-Gen Hotel Guests Have Checked In,” a report from research and data firm Deloitte .” “Guest expectations are continuing to rise,” according to the Deloitte r...
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