The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
It seems that the hospitality industry is taking notice of a new type of client – one that walks on four legs, loves to play, and can’t wait for us to come home from work. Yes, dogs. Medical facilities, restaurants, and even airlines are reworking their operations so they can provide services for man’s best friend. If you know anyone who owns a dog, you know they’re willing to invest in their beloved pets. business analysis website MarketWatch reports that over the last 10 years American pet own...