The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
It’s about the journey, not the destination — that’s the mindset travelers seem to be carrying into 2026, according to a trend report by Hilton, which dubs this the whycation. In an analysis of responses from over 14,000 travelers across a dozen countries, emerging trends reveal what motivates guests to travel on vacation. The field of hospitality is ever-changing, and with lasting ripple effects from the global pandemic, the pressure of a shifting economy, and the rise of new technology, gues...