The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Hotel Bookings Are Slowing, Avoid an Unpleasant Surprise With These 7 Key Metrics

Occupancy rates are worse than 2019. Don’t watch your numbers dwindle without warning. These metrics will help you stay on top. Success in hospitality depends on your ability to monitor and adapt to always-changing circumstances. CBRE Group, a real estate and investment firm, released its quarterly report. In it, they note that Q2 of 2023 shows that industry growth is slowing. There has been a 1.5 percent year-over-year drop in hotel occupancy. The average daily rate (ADR) increased by 2.6 perce...

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