The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
What to know about this hotel spa trend and how it can help you provide better guest service. Your guests may think of the hotel spa as simply a place to pop in for those traditional relaxing and rejuvenating spa services: a massage, facial, body wrap or pedicure. But many hotel spas are expanding their services to embrace a new trend: mental wellbeing. This trend toward well being in all spas is helping to drive massive growth in the spa services market, according to spa market research from Fu...