The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Reliable Wi-Fi has become a deciding factor for hotel guests. Nearly 85% of travelers say secure, dependable internet influences where they book a stay, according to a Hospitality Technology Guest Engagement Study. Why is Wi-Fi now a pain point for travelers? Bleisure travelers. And the expectation of a strong internet connection will only grow along with that market. Allied Market Research projects the market will exceed $731 billion by 2032, bringing more guests who need hotel inte...