The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Hotel Wi-Fi Is No Longer a Perk. It’s a Booking Requirement.

Serious busy African businessman or traveler working on laptop, texting message, sending corporate e-mail sits on couch in luxury skyscraper hotel room on business trip. Lifestyles, modern technology

Reliable Wi-Fi has become a deciding factor for hotel guests. Nearly 85% of travelers say secure, dependable internet influences where they book a stay, according to a Hospitality Technology Guest Engagement Study. Why is Wi-Fi now a pain point for travelers? Bleisure travelers. And the expectation of a strong internet connection will only grow along with that market.   Allied Market Research projects the market will exceed $731 billion by 2032, bringing more guests who need hotel inte...

Enter your email below to access this content:

Already a subscriber? Please login