The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

How a Small Clothing Store Won My Heart (and Wallet) With Great Service

I was looking to revamp my wardrobe, and stumbled across a brand I'll surely buy from for years to come. Every so often, I order a bunch of clothes online, and then return all but the ones I love. I was trying to round out my wardrobe, wishing I could find some comfy but non-boring shirts, when I saw a recommendation for a small online clothing retailer, Elegantees. Their site caught my attention because of their mission to make high-quality, sustainable clothes and to treat and pay their employ...

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