How Budget Hotels Can Deliver Big on Guest Experience 

Recently, when traveling in an area where every brand hotel was booked, I hesitantly checked into a small budget motel where they exceeded my expectations, not by offering luxury amenities but by getting the basics right. This supports JD Power's findings that guests value great service and that even budget hotels can achieve high satisfaction ratings when the basics are executed well. Here are five ways budget hotels can exceed guest expectations. A warm welcome Like the hotel I recently checke...