The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

How Hair Salons Can Better Serve Clients Seeking Experiences

You can make getting hair and beauty services an "experience" at your salon. The trend of spending money on experiences rather than things has gained momentum in recent years in industries ranging from retail to travel to beauty. One expert says hair salons can take advantage of this trend by diversifying services and better serving clients seeking to make an "experiential investment" in personal care. "People are craving experiential investment in themselves, and beauty is a great place to be r...

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