The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

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Best Practices and up to the minute news on Customer Experience Management and Service Excellence

How Hospitality Managers Should Handle Political Discussions at Work in 2025

Young woman looks upset while colleagues talk politics at work.

The 2024 U.S. election cycle was one of the most divisive in modern history, and its aftermath continues to stir intense discussions in workplaces across the country. For hotel and restaurant managers, handling political conversations among employees has never been more challenging. Striking a balance between fostering an open environment and maintaining workplace harmony is critical. Why it matters Political discussions in the workplace can quickly escalate into heated arguments, affecting team...

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Joe Pye

Joe Pye is the Editor-in-Chief of The GEM Journal. For the past eight years, Pye has worked as a finance reporter before diving into the world of guest experience. He’s observed one common thread among his finance and hospitality reporting: emotions drive financial decisions. Unforgettable guest experiences can lead to lifelong customers.
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