The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

How Hotels Can Use Psychology to Better Serve Business Travelers

Understanding the wants and needs of corporate guests can help you improve their stays and keep them coming back. Business travelers are flooding back to hotels in the wake of the pandemic. As they return, it's worth taking a new look at the ever-changing makeup of business travel and how you can use psychology to better serve these guests. "Corporate travel budgets are recovering to pre-COVID levels," a new Morgan Stanley report, "2023 Outlook: Business Travel Bounces Back," states. In fact, 20...

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