The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Have a guest experience tip? Click here to share.
Have a guest experience tip? Click here to share.

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

How Legacy Delivery Restaurants Can Compete with UberEats and DoorDash

A handsome young pizza delivery man holding a pizza.

Pizza joints and Chinese takeout spots set the standard for restaurant delivery for decades. But in today’s world of UberEats and DoorDash, customer expectations have changed. Convenience is king and legacy delivery restaurants that don’t evolve risk losing business to third-party platforms that promise instant gratification. The challenge isn’t just speed – it’s about creating a seamless experience that keeps customers ordering directly from your business instead of a middleman that takes a hef...

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Joe Pye

Joe Pye is the Editor-in-Chief of The GEM Journal. For the past eight years, Pye has worked as a finance reporter before diving into the world of guest experience. He’s observed one common thread among his finance and hospitality reporting: emotions drive financial decisions. Unforgettable guest experiences can lead to lifelong customers.
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