From a surly ticket agent to false reassurances from a flight attendant, this airline nearly lost my business forever. But good customer service reinforced my loyalty. A few years ago, I flew to California on my favorite airline, the main airline I booked for vacations, mainly because it offered a number of nonstop flights to San Diego, from where I could drive to my favorite nearby beach town. On this particular trip, nonstop flights from Kansas City, Missouri, to San Diego were sold out. I loo...
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