The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

How Open Kitchens Create a Better Restaurant Experience

The chef prepares food in front of the visitors in the restaurant.

In 1982, celebrity chef Wolfgang Puck opened Spago in West Hollywood, California. It was a restaurant with a groundbreaking idea. Unlike traditional restaurants with hidden kitchens, Spago placed it right in the diners’ view. This concept creates an immersive experience in the dining room while providing transparency in how meals are prepared. Spago's success sparked a movement. More than four decades later, it still inspires countless restaurantsβ€”from fine dining to fast-casual spots like Pei W...

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