The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
In 1982, celebrity chef Wolfgang Puck opened Spago in West Hollywood, California. It was a restaurant with a groundbreaking idea. Unlike traditional restaurants with hidden kitchens, Spago placed it right in the dinersβ view. This concept creates an immersive experience in the dining room while providing transparency in how meals are prepared. Spago's success sparked a movement. More than four decades later, it still inspires countless restaurantsβfrom fine dining to fast-casual spots like Pei W...