The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Meeting customers online is an important way to offer better service. In the restaurant industry, beefing up your online presence is often considered to be a marketing activity. But it's also an important way to provide better service to your customers, and that starts with helping them find you. You may consider it marketing when you post a mouthwatering photo of your famous meatball sub or shrimp basil pizza, but if you look at it through a prospective customer's eyes, you're doing a service b...