The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

How the Guest Experience is Changing in the Fabric Industry

Working with textiles may appear to be a dying art, but professionals in the industry are adapting to keep that from happening. As one of few under the age of 40 employed at my fabric store, I am often reminded by patrons that the art of sewing is dying out – or so it seems. I belong to a new generation of quilters and crafters. I’ve spoken with many longtime professionals about their experience in the fabric industry and how their jobs have changed in just the last few years, and I’ve seen how ...

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