The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
The recent surge in layoffs, reaching levels not seen since 2009, has raised concerns across various sectors. In February 2025, U.S. employers announced 172,017 job cuts, marking the highest monthly total since July 2020. While the hospitality industry has remained relatively stable, economic uncertainties necessitate preparedness for potential workforce reductions. Delivering layoff news with professionalism and empathy is crucial to uphold the dignity of affected employees and maintain organiz...