Hotel guests are interested in virtual concierge and chatbot technology as long as it enhances their stay and doesn't take away the option for human interaction. According to the Hospitality in 2025 report from Oracle, a hospitality technology company, almost half of travelers (47.6 percent) are interested in handling at least some of their service requests through chatbots or messaging. Simple requests are often easily managed via chatbot or virtual concierge technology, while more complex or n...
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