The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
This simple slice of island life keeps me coming back again and again. Find out why, so your guests do the same. It’s been years since my husband and I started vacationing in Islamorada, a beautiful village in the upper Florida Keys that tourists flock to on a year-round basis. The area is quiet, especially when you compare it to its lively neighbors down south in Key West. And with hole-in-the-wall eateries, waterfront dive bars, and tiny strips of beach, it’s nothing short of a Jimmy Buffet so...