The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
The allure of a hotel depends on more than just a comfortable bed and impeccable customer service. The aesthetic and the decor design can transform a boring or uncomfortable stay into a memorable experience. When guests enter a hotel lobby, they are greeted by a reception desk and by an atmosphere that emulates the hotel’s character. Shabby and boring decor can make the place feel cheap. A well-thought-out design can bring a sense of comfort or luxury. And sure most guests typically don’t spend ...