The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Improve Your Hotel’s Visual Appeal By Focusing on These 3 Basics

The allure of a hotel depends on more than just a comfortable bed and impeccable customer service. The aesthetic and the decor design can transform a boring or uncomfortable stay into a memorable experience. When guests enter a hotel lobby, they are greeted by a reception desk and by an atmosphere that emulates the hotel’s character. Shabby and boring decor can make the place feel cheap. A well-thought-out design can bring a sense of comfort or luxury. And sure most guests typically don’t spend ...

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