The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Improving the Music Venue Experience

When patrons pay for concert tickets, they’re buying an experience, and the performance is only one of many factors that contribute to it. From stadiums to DIY venues, there are core elements that come together to form an enjoyable show. Up-to-date technology, knowledgeable and friendly staff, and accessible food and drink make for a great concert experience across the board. Established venues should always be seeking progress, and there’s plenty to learn from the successes and shortcomings of ...

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