The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

In What Ways do Hurricanes Impact the Hospitality Industry?

Hurricane season in Florida goes through the end of the month, and the storm can wreak long-term havoc in the regions where they make landfall and beyond. Hurricanes and their related risks are a fact of life in Florida, since much of the state sits in a part of the world where environmental conditions make it easy for the storms to form. Hurricane season goes through the end of the month, and the mere threat of them hitting land can influence the decisions that leaders make as they seek to acco...

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