Higher expectations and a focus on value top the list of restaurant guest demands. Today’s restaurant guests are more likely to dine out less — but when they do visit a restaurant, their expectations are high, according to “4 Trends that Will Impact the Restaurant Customer Experience in 2023,” a report on restaurant guest experience trends from guest experience management software provider Service Management Group (SMG). The report, based on SMG’s proprietary research across the United States an...
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