The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
For many travelers, the allure of peak season is undeniable: celebrations, weather, and activities naturally attract more business. But savvy travelers are discovering that the shoulder season – the quieter months between peak and off-peak travel times – offers unique benefits of its own. The shoulder season provides an ideal opportunity to attract guests who appreciate the perks of a more relaxed experience and want to make the most of their budgets. Shoulder seasons vary depending on location ...