Prices are rising and guest satisfaction is decreasing. More than half of the U.S. hotel industry has raised its prices. Those new costs, however, are not translating to new amenities – and guests are taking note. According to Forbes, ever since prices began to jump post-pandemic, there has been a “considerable drop in guest satisfaction,” particularly in 2022. If hotels are going to make travelers pay more, then they need to ensure those costs are warranted. Hoteliers might be increasing their ...
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