The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Leadership Lessons from Marriott’s Recent Layoffs

BETHESDA, MD - JUNE 29, 2019: MARRIOTT INTERNATIONAL HEADQUARTERS - HQ sign at entrance

The hospitality industry has seen its fair share of challenges in recent years. Marriott’s recent layoffs, which affected 833 corporate employees at its Bethesda, Maryland headquarters, have served as a wake-up call for leaders across the sector. While the news is disheartening, it provides valuable lessons for those navigating the complexities of an ever-evolving industry. These layoffs were part of a broader restructuring strategy aimed at achieving annual cost reductions of $80 to $90 million...

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