The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Loyalty Programs are Your Friend

Giving your hotel guests perks can give you a steep revenue increase. In the competitive hotel industry, establishing and maintaining a loyal customer base is crucial for sustained success. Loyalty programs are essential tools for hotels, offering a variety of benefits to both guests and hoteliers. The influence of loyalty programs cannot be stressed enough. A study from research firm Phocuswright found that three-fourths of hotel bookings are linked to these programs. Cornell University’s Cente...

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