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Best Practices and up to the minute news on Customer Experience Management and Service Excellence

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Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Marriott Scoops Up Outdoor Lodging Brand

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Rear view of affectionate couple enjoying summer vacation in glamping house.

For the past century, Marriott has been one of the largest hotel chains in the world. Now, the hotel giant is entering the outdoor hospitality market. Marriott announced last week that it acquired Postcard Cabins, a hospitality brand that caters to nature and camping enthusiasts. The company brings its 1,200 "glamping" cabins to the Marriott brand. Postcard Cabins was founded in 2015 and provides an outdoor camping experience to guests located 2 miles from most major cities. "As guests are incre...

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Joe Pye

Joe Pye is the Editor-in-Chief of The GEM Journal. For the past eight years, Pye has worked as a finance reporter before diving into the world of guest experience. He’s observed one common thread among his finance and hospitality reporting: emotions drive financial decisions. Unforgettable guest experiences can lead to lifelong customers.
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