The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Master Mother’s Day by Revamping 9 Traditional Celebrations

There are plenty of sweet, wholesome ways to celebrate Mom on Mother’s Day. But mothers are not solely parents – they’re people, too. And they probably wouldn’t mind a bit of excitement over the usual crafting, picnic, or paint class. The meals and social activities usually associated with Mother’s day are all too familiar. It’s time for this holiday to evolve beyond brunch. If you look at it from the guest perspective, it’s easy to think outside the box. Mothers spend a good chunk of their live...

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