The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
On May 1, hospitality workers nationwide joined coordinated protests calling for higher wages and stronger workplace protections. Organized by labor unions and other organizations, these demonstrations marked International Workers’ Day, more commonly known as May Day – a global observance of labor rights and solidarity. In cities nationwide, hotel housekeepers, airport concession workers, and restaurant staff rallied alongside union leaders and community organizers. While slogans and demands var...