The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

National Restaurant Association: Lack of Pennies Could Cause ‘Chaos at the Point of Sale’

Tips, receipt and croissant on wooden table, closeup.

The United States minted its last penny on Nov. 12. Meanwhile, restauranteurs and entities that still handle a decent amount of cash transactions could see “chaos at the point of sale” as the coin’s use decreases. In the restaurant industry, which completes more than $1 trillion in sales annually, “many restaurant operators are rounding down” in lieu of exact change, according to the National Restaurant Association. But using this approach for an extended period of time could cost restauranteurs...

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