The guest experience manager

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Best Practices and up to the minute news on Customer Experience Management and Service Excellence

Nearly Half of Women Hotel Leaders Report Gendered Leadership Expectations as Barrier to Career Growth, Study Finds

Business women, planning and team in hotel lobby for meeting, brainstorming or travel reservation. Collaboration, discussion and happy employees work together or supervision with hospitality manager.

Despite women filling half of entry-level hospitality roles, less than a quarter of them hold top leadership positions, according to a recent study of women hotel leaders. Addressing the systemic barriers women face in the industry, respondents reported, can help close that gap. The Leadership Reset, a study co-conducted by the women-focused hotel news site Hertelier and Forbes Travel Guide, found that the biggest obstacle women faced in advancing their hospitality careers were gendered expectat...

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