The guest experience manager
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
Best Practices and up to the minute news on Customer Experience Management and Service Excellence
As a hotel, your business slows during low travel periods. Here’s how to keep your profit from depleting. While the peak tourist seasons bring a surge of guests and profit, the off-season can leave hotel owners with empty rooms and shrinking revenue. Research from the Journal of Revenue and Pricing Management shows there’s a massive jump between peak and off-season. In fact, peak period revenue is 71 percent higher than the low season. Even metropolitan areas that aren’t consistent with that ave...